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Terms and Conditions That Govern Your gull911 Account

These terms set out the rules that apply when you open and use a gull911 account, make deposits via DANA, OVO, or GoPay, and access any part of the lobby.

Account registration rulesDANA, OVO, GoPay deposit termsWithdrawal verification processAccount suspension conditionsJurisdiction eligibility notice

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What These Terms Actually Cover

gull911 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on gull911, you confirm that you have read, understood, and agreed to these terms in full. They apply to every action you take on the platform — browsing the lobby, depositing funds through DANA, OVO, or GoPay, placing any bet, and requesting

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a withdrawal. Each time a transaction clears through your linked e-wallet, these terms are active. We may update the terms when operational or regulatory conditions change. When that happens, we will notify you through your registered account contact before the revised version takes effect. Continued use
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of your account after the effective date means you accept the updated version. These terms also govern how disputes are handled, what happens if your account is found to share activity with another account, and the conditions under which access may be restricted. Players in Depok
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and across other parts of Indonesia should note that eligibility is subject to local law — accessing the platform from a region where online gaming is restricted is a violation of these terms. If you are unsure whether access is permitted in your area, do not
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create an account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a question about how a specific rule applies to your account, our support team handles terms-related queries directly. You can reach us through live chat inside your account dashboard, by email, or through the help form on this page. Response times vary by channel and current volume.

Team online

Live Chat

Open your account dashboard and tap the chat icon. This is the quickest way to ask about a specific clause or get account-level clarification on how a term applies to you.

Email Support

Send a written query to our support address listed in your account settings. Include your account ID and the specific section you are asking about so we can respond accurately.

Help Form

Use the contact form in the support section of the site. Describe your question clearly and reference the relevant terms clause — this helps us route your query to the right team.

HOW WE HANDLE THIS

Account Security and Data Practices Under These Terms

These terms are not just about what you can and cannot do — they also describe how we handle your account data, how long we retain records, and what controls you have. Every deposit made through DANA, OVO, or GoPay is logged against your account and retained as part of your transaction history. Here is how we manage the key areas these terms touch.

Data Retention

We keep your account activity and transaction records for the period required by applicable rules. You can request a summary of your account history through the support contact form at any time.

Account Security

Your account is protected by login credentials and OTP verification tied to your registered contact. Under these terms, you are responsible for keeping those credentials confidential and not sharing account access.

Cookie and Session Use

We use session cookies to maintain your logged-in state and to monitor account activity for fraud detection. Continued use of the site means you accept cookie use as described in our privacy policy.

Requesting Changes

To update account details such as your linked e-wallet or contact information, submit a request through the account settings page. Verification steps apply before any change to a withdrawal wallet is confirmed.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account access, wallet use, updates and your rights as an account holder.

Yes. Every transaction you make — whether through DANA, OVO, or GoPay — falls under these terms. Using your e-wallet to fund your account confirms your acceptance each time.

No. We will notify you through your registered account contact before any updated terms take effect. Continuing to use your account after that date means you accept the new version.

Accessing gull911 from a region where local law does not permit it is a breach of these terms. We may suspend or close your account if we detect access from a restricted location.

Submit a request through the support contact form or via live chat in your account dashboard. Include your account ID and the date range you need, and we will prepare a summary for you.

Accounts may be suspended if we detect shared activity with another account, suspected fraud, or a breach of eligibility rules. We will contact you through your registered details before taking action where possible.

Go to account settings and submit a wallet change request. We apply a verification step before confirming any change to a linked withdrawal wallet — this is a security measure under these terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your gull911 Account

How to Reach Us About These Terms

Live Chat

Email Support

Help Form

Account Security and Data Practices Under These Terms

Frequently Asked Questions About These Terms

01 Do these terms apply every time I deposit through DANA or OVO?

02 Can gull911 change these terms without telling me?

03 What happens if I access the platform from a region where it is not permitted?

04 How do I ask for a copy of my account transaction history?

05 What are the conditions under which my account could be suspended?

06 How do I update the GoPay wallet linked to my withdrawals?

Terms & Conditions

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